Returns
At New 2U Luxury Boutique, we have implemented an “all sales are final” return policy. We understand that this policy may differ from traditional retail practices, so we want to provide you with some information regarding our policy and how it works.
Our “all sales are final” policy means that once a purchase is made, it cannot be returned for a refund or exchange. This applies to all items sold in our boutique, including clothing, accessories, and other luxury goods.
We encourage our customers to carefully review product descriptions, images, and any available sizing or measurement information before making a purchase. If you have any questions or need additional details about an item prior to purchasing, please don’t hesitate to reach out to our customer service team at new2uluxuryboutique.com. We are here to assist you and ensure that you make an informed decision.
While returns for refunds or exchanges are not accepted under normal circumstances due to the nature of our business model and the unique characteristics of luxury items, we do understand that exceptional situations may arise. If there is a significant issue with your order upon receipt (e.g., incorrect item received or damage during shipping), please contact us within 2 days of delivery so we can address the matter accordingly.
We strive for customer satisfaction and will work diligently to resolve any concerns within reason. Thank you for choosing New 2U Luxury Boutique as your shopping destination for exquisite luxury items.
If you have any further questions regarding our return policy or need assistance with your order, please feel free to contact us at new2uluxuryboutique.com.
Please also be aware that all of the items listed with us are previously owned. Unless described as new, all items will have signs of usage and wear. Please review photos carefully prior to purchasing. If a flaw is shown in a photo but not written out in the description, this is not considered misrepresentation of condition of goods.
All items are guaranteed authentic however if an item is found to be counterfeit by a third party reviewer, please contact us immediately to resolve the matter.